Wipro Careers Administrator Jobs in Amelia Florida USA Apply Online For Latest Jobs 2022

Wipro Careers Administrator Jobs In Amelia

Wipro Careers Administrator Jobs In Amelia Florida USA 2022 – Wipro Is Recruiting For Administrator Jobs In Amelia Florida USA Region.  Interested & Eligible Candidates Can Apply Online Through Wipro Official Website. Online Application Direct Links Are Given Below, Follow The Instructions and Apply Soon Before Registration End.

Wipro Careers Administrator Jobs In Amelia USA

Are You Interested In This Job Role? If, Yes. Then You Can Apply Here For Wipro Careers Administrator Jobs in Amelia Florida USA.

Wipro Careers Administrator Jobs In Florida USA

Administrator

Job Description

Role PurposeThe purpose of the role is to resolve, maintain and manageclient’s software/ hardware/ network based on the service requestsraised from the end-user as per the defined SLA’s ensuring clientsatisfactionDo

  1. Ensure timely response of all the tickets raised by theclient end user
    1. Service requests solutioning by maintaining quality parameters
      1. Act as a custodian of client’s network/ server/ system/storage/ platform/ infrastructure and other equipment’s to keeptrack of each of their proper functioning and upkeep
      2. Keep a check on the number of tickets raised (dial home/ email/chat/ IMS), ensuring right solutioning as per the defined resolutiontimeframe
  • Perform root cause analysis of the tickets raised and create anaction plan to resolve the problem to ensure right client satisfaction
  1. Provide an acceptance and immediate resolution to the high prioritytickets/ service
  2. Installing and configuring software/ hardware requirements based onservice requests
  3. 100% adherence to timeliness as per the priority of each issue, tomanage client expectations and ensure zero escalations
  • Provide application/ user access as per client requirements andrequests to ensure timely solutioning
  • Track all the tickets from acceptance to resolution stage as per theresolution time defined by the customer
  1. Maintain timely backup of important data/ logs and managementresources to ensure the solution is of acceptable quality to maintainclient satisfaction
  2. Coordinate with on-site team for complex problem resolution andensure timely client servicing
  3. Review the log which Chat BOTS gather and ensure all the servicerequests/ issues are resolved in a timely manner

Stakeholder Interaction

Stakeholder TypeStakeholder IdentificationPurpose of Interaction
InternalProject ManagerFor governance and client relationship management
On-site project teamTo resolve the complex problem/ issues at the site
Lead/ Sr. AdministratorGuide the administrators with the complex problems
ExternalClientResolving the tickets/ queries and servicing them

 

Display

 

Lists the competencies required to perform this role effectively:

  • Functional Competencies/ Skill
    • Process Excellence – Ability to follow the standards and normsto produce consistent results, provide effective control and reductionof risk – Expert
    • Systems Thinking – Understanding of the Wipro system(interrelatedness, interdependencies and boundaries) and perform problemsolving in a complex environment – Competent
    • Technical knowledge – knowledge of the various devices/network etc which the administrator have to service – Expert
Competency Levels
FoundationKnowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.
CompetentConsistently demonstrates the full range of the competency withoutguidance. Extends the competency to difficult and unknown situations aswell.
ExpertApplies the competency in all situations and is serves as a guide toothers as well.
MasterCoaches others and builds organizational capability in the competencyarea. Serves as a key resource for that competency and is recognisedwithin the entire organization.

 

  • Behavioral Competencies
    • Problem solving
    • Execution excellence
    • Passion for results
    • Collaborative working

Deliver

No.Performance ParameterMeasure
1.100% adherence to SLA/ timelines

Multiple cases of red time

Zero customer escalation

Client appreciation emails

Important Links For Wipro Careers Administrator Jobs

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